Find out exactly how dewi11 collects, uses, and protects your personal data — we believe transparency is the foundation of trust.
Dewi11 manages your personal data based on six core principles that ensure your privacy and information security are consistently upheld.
All data transmitted between your browser and dewi11's servers is protected with 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia.
Dewi11 does not sell, rent, or commercialize your personal data to any third party for marketing purposes. Your information is used solely for the purposes you have agreed to.
You have the right to access, correct, download, or request the deletion of your personal data at any time. Your request will be processed within 14 business days.
Your data is stored in data centres equipped with multi-layered physical and digital access controls. Your payment information is not stored directly — we use a trusted tokenisation system.
In the event of any security incident involving your data, dewi11 is committed to notifying you within 72 hours and taking immediate steps to mitigate the risk.
This privacy policy is written in plain language — not confusing legal jargon. We believe you deserve to know exactly what happens to your information.
Dewi11 ("we", "the dewi11 platform") values the privacy of every user on our platform. This Privacy Policy is drafted in accordance with responsible data protection principles and clearly explains how we manage the personal information you provide to us when registering, using our services, or interacting with the dewi11 platform.
We believe that transparency is the foundation of trust. This policy is therefore written in clear, plain language so that every player can genuinely understand their rights and how we protect their personal information.
This Privacy Policy applies to all services provided by dewi11, including the website, mobile app, and all related communication channels.
Dewi11 only collects personal data that is strictly necessary to provide you with a quality and secure service. The following are the categories of data we collect:
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | KYC Review & Age Verification |
| Contact Data | Email address, phone number | Account Communications & Notifications |
| Financial Data | Bank name, account number (last 4 digits) | Deposit & withdrawal processing |
| Technical Data | IP address, device type, web browser | Security & fraud detection |
| Usage Data | Wagering history, games played | Service improvement & support |
| Communication Data | Live chat records, support emails | Complaint resolution & audit |
The personal data you provide to dewi11 is used solely for legitimate and necessary purposes. The following are the primary purposes for which your data is used:
Dewi11 will not use your data for any purpose beyond the scope stated here without first obtaining your explicit consent.
Dewi11 understands that data sharing is a sensitive matter. We only share your personal data in the following limited situations:
Dewi11 continuously invests in security infrastructure to ensure your data is always protected at the highest level. The security measures we implement include:
While dewi11 takes all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to take your own protective measures as well, such as using a strong password and not sharing your login credentials.
The dewi11 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. There are four types of cookies we use:
You can manage or delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the dewi11 platform.
As a dewi11 platform user, you hold important rights regarding your personal data. We respect and facilitate the exercise of the following rights:
You have the right to request a copy of all personal data we hold about you at any time.
If any of your information is inaccurate or incomplete, you have the right to request an immediate correction.
You may request the deletion of your personal data, subject to any legal obligations binding on us.
You have the right to receive your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
In certain circumstances, you may request that we restrict how we process your data.
To exercise any of the above rights, please contact the dewi11 support team via 24/7 live chat. Your request will be processed within 14 business days from the date of receipt.
Dewi11 retains your personal data only for as long as it is needed for the purposes stated in this privacy policy, or as required by applicable law. General data retention period guidelines are as follows:
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.
In the course of operating the dewi11 platform, your personal data may be transferred to and processed outside Malaysia, particularly in countries where our cloud service providers and technology infrastructure operate. dewi11 ensures that any international data transfers are carried out with adequate safeguards, including:
The dewi11 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a minor's data has been collected without valid consent, we will take immediate action to delete that data and close the associated account.
Dewi11 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or new technologies. When material changes are made:
We encourage you to review this Privacy Policy regularly to ensure you remain informed about how we protect your information.
If you have any questions, concerns, or requests regarding this Privacy Policy or the management of your personal data by dewi11, please contact us through the following channels:
Our team is available to assist you in both Malay and English at all times.
This Privacy Policy was last updated on 1 January 2026. Previous versions of this privacy policy are available upon request from our support team.
Register an account today and enjoy a safe, fair, and protected wagering experience. Over 500,000 Malaysian players have trusted dewi11 as their platform of choice.